bighugenerd
 

It's Friday! We're all exhausted, can't wait for the weekend etc. So, to honor you all this will be a light-hearted post. We present to you a tale of intrigue and... candy. 

Because we love candy.


Back on January 24, 2012, this nerd came across a candy dispenser while shopping on Amazon.com. I used to have an original Skittles dispenser, - you know, with the little latch you pressed to dispense the candy into your hand. They don't make those anymore, sadly, and mine was long broken, so this filled a nostalgic memory while also filling my tech-y needs: The Brookstone CandyMan Motion-Activated Candy Dispenser. Quite the mouthful, metaphorically (and literally). Fantastic, I thought to myself! How simple: Stick your hand underneath dispenser opening and the unit automagically throws out the candy into your eager palms. Total win!

The dispenser was being sold by Brookstone via Amazon. So, a quick login and buy-it-now, and the dispenser would be on its way to me a day-or-so later. 

January 30, 2012,  the dispenser shows up on my doorstep. I eagerly ripped open the package, cleaned all the parts, shoved some batteries into its plastic shell, and filled it to the brim with Skittles. At that point, I put the little lid on, or at least... I tried to. You can see it in the picture above: It says "Brookstone" on it. It attaches to the see-through middle part of the unit, and is held in place with a rubber seal. At least it would be if my poor lid hadn't been broken, malformed from the factory. It would not stay on. Like a hat for a head that's just too big for it, the lid kept popping itself off. Sad!

After 10 minutes of struggling to keep the lid on, I grabbed the receipt from the box, located the phone number at the top, and gave Brookstone's customer service a call. I explained the situation to the lady on the other end. She apologized, and said Brookstone makes spare parts for the dispenser! Great, I thought! She assured me a new lid would be sent gratis, ASAP, and that I could expect it within a week. Sure enough, I received a UPS tracking number that day. 

Brilliant! Except...

Fast forward a few days to February 2:

The dispenser lid is out for delivery... in Merrimack, NH. I live in Seattle, WA. That's quite the bus ride. And then, a little later that day, the package is delivered in Merrimack, NH. Great.

I give Brookstone a call (call number 2!), and they say it was an error, - that since the order was placed on Amazon.com, the replacement part was somehow shipped to Amazon.com. Uh, OK. The lady assured me a new part would be sent to me at my address in Seattle, and that I would receive it shortly...

Fast forward to February 9:

A package arrives from Brookstone! Wahoo! I open it, and inside is... something I don't really recognize. It's a lid, that's for sure, but not a lid for my candy dispenser. I find out it's a lid for the Brookstone Towel Warmer. 

Picture
That's a big lid!

And it's from here that things go even more terribly wrong...

Fast forward to ~ February 16:

I receive, via UPS, the main see-through plastic middle part for the dispenser. I call back...

Fast forward to ~ Februray 27:

I receive, via UPS, another main see-through plastic middle part for the dispenser. I call back...

Fast forward to ~ March 5:

A package is delivered to Merrimack, NH, not Seattle, WA. Again. 

At this point, I decided to give up for a few weeks. Then, last week (March 21st or so), I called back one last time...

Fast forward to March 27, 2012:

A box arrives at my doorstep, via UPS. I open it gingerly, expecting the worst. But hey, what do you know? The correct part is inside! Success!

And it even fits correctly on my dispenser! Yay!

What Have We Learned Today?

Well, to be honest..., absolutely nothing, really. Have a great weekend!

dayna
5/30/2012 12:36:31 pm

Great story! We have both the towel warmer and the candy dispenser....and oddly enough, we need a lid for the towel warmer. It cracked while ON the unit. Brookstone thinks we stepped on it and that we aren't being honest. So, wanna get rid of the lid?

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9/16/2013 12:25:12 am

I enjoyed reading your articles. This is truly a great read for me. I have bookmarked it and I am looking forward to reading new articles. Keep up the good work

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10/27/2013 08:28:35 pm

Wow! This is so astonishing. I like confectionary so much. One of my ally now purchased candy dispenser from Amazon online shop. There is a little unfaltering at the bottom of confectionary dispenser though which we can take confectionary. It hurls candy mechanically. express gratitude you for sharing.

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BigHugeNerd
5/30/2012 12:42:07 pm

Hi Dayna! As much as I'd love to send you my towel-warmer lid, it made its way to Recycling Heaven not long after this post. I tried to come up with a use for it, but, unsurprisingly, I couldn't...!

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7/23/2013 08:18:06 pm

Wow! This is so amazing. I like candy so much. One of my friend already purchased candy dispenser from Amazon online store. There is a small opening at the bottom of candy dispenser though which we can take candy. It throws candy automatically. Thank you for sharing.

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9/5/2013 03:06:42 pm

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I derive, per RAISES, second primary descry-finished malleable waist section for the dispenser. I challenge backward...

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10/8/2013 12:16:54 am

My spouse and i defined the actual standing towards sweetheart for the additional quest. She apologized, alongsides claimed Brookstone compels similar parcels to the dispenser! Famous, My spouse and i nice! She confident everyone a new coif could be dispatched gratis, ASAP, moreover that we might assume the idea within a 1 week. Communicate tolerable, My spouse and i gotten a ERECTS following think of which phase.

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10/10/2013 02:29:48 am

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1/28/2014 02:39:11 am

The dispenser was being swapped by Brookstone by Amazon. So, a fast login and buy-it-now, and the dispenser would be on its way to me a day-or-so later.

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1/28/2014 04:54:03 am

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2/3/2014 06:46:27 am

This machine can be useful to me! Wow! Machine that makes chocolates!

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3/1/2014 04:32:45 am

Friday's nothing fun never replace! It's the end of the working week)

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Mustang Steve
5/30/2014 06:56:10 am

I just bought one of these Brookstone Candyman motion activted candy dispensers new in the box today at a local Church rummage sale for three bucks and it even included the optional AC adapter and a pack of new AA batteries. I had no idea what it was worth until chekcing online!

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